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Shipping, returns & exchanges
Fresh flour from our Brigham City mill, shipped by UPS anywhere in the United States.
Returns & Exchanges
30-day returns and exchanges
Unopened bags can come back to Big J Milling for up to 30 days from the day your order arrives.
They need to be in the condition you received them, in the original bag with the seal intact.
Important Note
Flour is a food product, so we cannot accept a bag back once it has been opened. Unopened bags in their original packaging are eligible.
What can be returned?
You can return eligible products purchased from us, provided they meet the condition requirements above.
Exchanges
Ordered All-Purpose when you needed Golden Loaf? Get in touch within 30 days and we will swap it.
Customers will be responsible for all return shipping charges.
To start a return or exchange, please contact us first and we will work out the best way to make it right. Email orders@bigjmill.com or call (435) 723-3459.
Refund Process
Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit or debit card within 5 days.
Please note that depending on your bank's policies, it may take an additional 5-10 business days after your credit is applied for it to post to your account.
Packaging
Send flour back in its original bag, unopened and sealed, inside a shipping box sturdy enough to survive the trip.
Leave the mill's labels and seals intact, and please do not write on the packaging.
Shipping Policy
Shipping Policy
Orders from Big J Milling are shipped via UPS within the United States.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
Delivery Estimates
Standard delivery within the United States takes 2–5 business days after shipment. Actual transit times may vary by location and carrier.
Shipping Carriers
Every order ships UPS. Service level is chosen by package size, weight and destination.
Order Tracking: A tracking number is emailed to you once your order ships.
Shipping Region: We ship anywhere in the United States that UPS delivers, including Alaska and Hawaii. We do not ship to international addresses at this time.
P.O. Boxes: We are unable to ship to P.O. Box addresses when a selected carrier requires a physical street address.
Lost or Damaged Packages: If your package arrives damaged or does not arrive within the estimated timeframe, contact us at orders@bigjmill.com or call (435) 723-3459 and we will work with the carrier to resolve the issue.
Still have questions?
Call the mill or drop us a line and we will sort it out.